Privacy Policy
Last Updated: January 1, 2026 · White Glove Home Improvement LLC
We Never Sell Your Data
Your personal, property, and utility usage records are never sold or rented to third-party brokers.
Purpose-Driven Use
Data is collected solely to engineer solar arrays, file municipal permits, and process insurance claims.
Client Control
You have the full right to inspect, update, or request deletion of your information at any time.
1. Information We Collect
White Glove Home Improvement LLC ("White GloveX", "we", "our", or "us") collects information necessary to deliver roofing, solar engineering, EV charging installations, insurance claim restoration, and related tree mitigation services across Illinois.
- Contact Information: Full name, telephone number, mailing address, and email address.
- Property Details: Structural specifications, architectural blueprints, satellite rooftop imagery, electrical breaker panel photos, and municipal parcel IDs.
- Energy & Utility Usage: ComEd account identifiers, annual kilowatt-hour (kWh) billing histories, and net metering interconnection records.
- Insurance Claims Information: Policy numbers, carrier names, adjuster contact information, storm damage inspection photographs, and Xactimate structural repair scopes.
- Referral Program Details: Referrer names, preferred payout methods (Zelle, ACH, check), and referee contact details.
2. How We Use Your Information
We process client and prospective client data strictly for legitimate operational purposes:
- Conducting digital and physical rooftop solar production analyses via satellite modeling.
- Submitting required municipal building and electrical permit applications across Illinois townships and Chicago West municipalities.
- Processing state clean energy incentives including the Illinois Shines Program (Adjustable Block Program) and Solar Renewable Energy Certificates (SRECs).
- Meeting on-site with insurance adjusters and preparing forensic structural damage documentation.
- Dispatching 24/7 rapid emergency repair crews and confirming scheduled service appointments.
3. Information Sharing & Third Parties
We do not sell, trade, or monetize personal information. We disclose confidential information only under the following authorized circumstances:
- Permitting & Regulatory Authorities: Local building departments, code compliance inspectors, and the Illinois Commerce Commission.
- Utility Providers: Commonwealth Edison (ComEd) for net metering interconnection approval and bi-directional meter setup.
- State Incentive Administrators: The Illinois Power Agency (IPA) for SREC verification and payout allocation.
- Your Property Insurer: Exclusively upon your written authorization to negotiate or document insurance loss claims.
4. Data Security & Retention
We implement industry-standard administrative, physical, and technical safeguards (including TLS/SSL encrypted transmissions and role-based access controls) to defend against unauthorized access, loss, or alteration. We retain project documentation for the duration of the 25-Year workmanship and manufacturer warranties to maintain active warranty servicing and legal compliance.
5. Your Rights Under Illinois Law
Under Illinois consumer protection standards, you have the right to:
- Request a copy of the personal and property data we maintain regarding your account.
- Request correction of inaccurate information or update your contact details.
- Opt-out of promotional marketing communications (service-related transaction notices will continue).
- Request deletion of non-essential records where not restricted by state licensing, tax, or warranty retention mandates.
6. Contact Our Privacy Officer
For any questions regarding this Privacy Policy or your personal information, please contact our compliance desk: